Frequently Asked Questions
Collapsible content
What sizes do you offer?
We currently offer sizes from S to L. For detailed measurements, please refer to our size chart on each product page.
Can I modify or cancel my order?
Orders will directly be processed after payment, and cannot be modified or changed.
Do you ship internationally?
Yes, we ship worldwide!
How do I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number to follow your parcel’s journey.
How do I care for my GOENA pieces?
We recommend following our detailed Care Guide for the best way to maintain your garments. You can find it under the “Care Guide” section of our website.
What is your exchange/return policy?
We accept exchanges within 7 days of delivery, provided the items are in their original, unworn condition. Visit our “Return & Exchange” section for full details.